Blogs

Is Your Back Office Service Management System Fast Becoming A Pet Elephant?

December 17, 2017
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Did you know that a fully-grown elephant is capable of um, releasing 300 pounds of “excess baggage” every day? I can’t even imagine the work it took to find that out, or even the scale that may have been used! Apart from the awful visual that […]

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Feature Spotlight/Coming Soon

December 15, 2017
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New Mobile Field Technician Console

The brand new Mobile Field Technician Console is almost complete! We will be releasing a BETA version in the next few weeks to select customers for testing. Highlights will include:

New Calendar View
One-touch buttons for travel and work start […]

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Miracle Service Announces Version 9.1.0.1 of its Service Management Software

December 11, 2017
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Nexent Innovations Inc., a globally recognized leader of field service management software has released the latest upgrade to its Miracle Service product.

Highlights include…

Technician Time-Off

Enhanced the technician time-off feature to consider all time-off types when determining schedule availability.

Event Manager […]

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10 Efficiency-Boosting Tips

December 1, 2017
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1. DON’T LET HIGH FUEL COSTS BURN UP YOUR PROFITS.

Driving paperwork back and forth to the customer site can send profits up in smoke. Instead, have your technicians complete work orders in the field, entering data instantly through their laptops or handheld computers. This […]

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Release Announcement – New Customer Portal

June 19, 2017
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We’re pleased to announce the NEW Customer Self-Service Portal is now available.

Built using the latest mobile technology, this add-on is available for Miracle Service (SQL) and forms the development platform for all our upcoming portal releases. More coming this year!

Features of Customer […]

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Miracle Service Announces Version 9 of its Service Management Software

June 13, 2017
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Nexent Innovations Inc., a globally recognized leader of field service management software has released the latest upgrade to its Miracle Service product.

Version 9 (SQL) Now Available

Version 9.0.0.0 is available as a free upgrade to all customers with the SQL […]

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Is it time to take away company mobile phones from your field service technicians?

December 15, 2016
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Yes! Doing just that will lead to more customer calls per day -and more profits for your business.

Its hard to imagine a service technician without a mobile phone today. A few years ago, the primary purpose of the phone was to check in with a […]

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Software: Build vs. Buy

May 20, 2016
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Recently I was approached by a scale dealer who recounted to me that he has spent $100K and 12+months developing a certificate management program that, even once complete, will not have the capabilities of software that is readily available for his industry today at a fraction of […]

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