Your Business Is More Than Just Managing Certificates
We know that you work in a highly regulated industry where reliability and efficiency come first.
The following is a list of features that come standard with your Miracle Service software.
Paperless Regulatory Certificates and Inspection Forms
When performing on-site calibrations or inspections, technicians are able to input data directly into your centralized database using their tablets or laptops with the Mobile Field Technician Console
Electronic Adobe forms and certificates can then be created, signed and saved quickly and easily right at the customer’s location.
Do You Require Your Customers to Call Every Time They Need Service or a Copy of their Certificates?
Miracle Service’s Customer Self-Service Portal will improve service to your customers by allowing them to enter service request tickets and access their completed certificates from a secure web interface. Reduce your administrative and overhead costs by providing customers with the ability to enter requests on their own, and at their own convenience.
A self-service portal immediately turns your business into an always open service center, which also helps reduce backlogs that can often occur at the start of each week.
Streamline your Ability to Close More Service Tickets and Invoice Faster
Don’t wait for your service team to return to the office with paperwork in order to complete a service call and prepare an invoice. Leveraging your technician’s smartphone, tablet or laptop provides real-time access to open service tickets, customer data, service history and more. For businesses that are seeking rapid cost reductions, increased competitiveness and a greater return on their assets, mobile service management software will benefit you.
Ensure your technicians are in the right place, at the right time, with the right parts.
Having immediate access to up-to-date customer contact and equipment information, service notifications, as well as suggested parts will improve your customer experience, reduce callbacks and optimize your service call process.
Efficient and simple contract management ensures renewals, updates, and cancellations are properly maintained.
Miracle Service monitors all contracts for you so renewals, updates and cancellations are properly maintained. This automatic organization process keeps your contracts up to date and eliminates lost revenues.
Easily create sales orders and invoices with automatically generated customer, quantity or special pricing.
No matter the type of contract (maintenance or time and material) Miracle Service ensures all open invoices are tracked and month-end invoices are automatically sent to your customers
Automate with field service software and keep track of which equipment in your service base is due for preventative maintenance.
Your dispatcher will be able to access what preventative maintenance is due, and whether it’s covered by a contract, so it can be scheduled at the same time as a service call, increasing efficiency and customer satisfaction.
Optimize your parts inventory and make sure you have the right part for each job on hand.
Service technicians need ready access to the right parts to be effective. But an overstocked warehouse can become a strain on your financial resources. A balance between parts supply and demand is key – a balance easily achieved through Miracle Service.
Quickly generate valuable technician, customer, equipment and service contract profitability analysis.
Comes with over 130 standard reports to give you the information you need – even send to Microsoft® Excel or Word.
The solution for managing, finding, and tracking electronic documents.
In today’s information-intensive environment, Document Manager provides you with the convenience of storing electronic files and images directly within Miracle Service.
In addition to our standard features above, Miracle Service offers multiple add-ons to further optimize your businesses efficiency and productivity.
Don't switch your accounting program!
Miracle Service exports to many standard accounting packages so there is no need to switch programs and retrain staff.
Invoices, purchase orders, customer lists, inventory and more are sent from Miracle Service directly to your accounting program.
Simplify the Management of your Sales Pipeline
This web-based sales force automation tool lets you manage your sales cycle to optimize your prospect pipeline and generate more sales.
Fully integrated, it ensures your business is operating with the same customer and service data, taking you from lead to quote, sale, service, and repurchase.
Full Control Over Customer Facing Documents & Management Reports
Personalize customer-facing documents and create new reports.
Modify and create invoices, sales orders, service billing invoices, period billing invoices, purchase orders, service task tickets and custom reports.
Keep Everyone Informed in Your Complex Operations Environment
With the Event Manager you can automate your incident notification and escalation procedures, increasing response time to critical incidents and improving customer satisfaction.
We're here to help you get the most from your Miracle Service software, and to ensure your company is up-and-running, and experiencing the benefits of field service management software as quickly as possible.
Whether you are just beginning to learn Miracle Service, are training new employees, or just wanting to see how you can get even more from your system, we have many training options available to you.
Visit our training page for more informationTraining Page
We know that transferring your data into a new system can be cumbersome; leave the converting and importing up to us!
Data can be exported from many applications and easily converted into Miracle Service software. Importation is available for your customer and supplier lists, non-serialized inventory and equipment.Learn More
We want you to get the most of your experience with Miracle Service, which is why we offer personalized web-based or on-site consulting services.Contact Us Now