Customer Self-Service Portal

Customer Self-Service Portal

Do Your Customers Have to Call Every Time They Need a Certificate Copy?

Miracle Service’s Customer Self-Service Portal will improve service to your customers by allowing them to enter service request tickets and access their completed certificates from a secure web interface. Reduce your administrative and overhead costs by providing customers with the ability to enter requests on their own, and at their own convenience.

A self-service portal immediately turns your business into an always open service center, which also helps reduce backlogs that can often occur at the start of each week.

Benefits

  • Reduce service costs and increase productivity
  • Speed up access to certificates, saving time for both you and your customers
  • Higher level of service for your customers

Key Features

Portal Personalization

Your customer self-service portal can be personalized with your company’s logo and branding to match your corporate image.

Customers Can Instantly...
  • Create new service requests
  • Order parts and materials
  • View outstanding service ticket information
  • Review sales orders
  • Access their certificates
Instant Certificate Retrieval

Customers have instant access to view and print their completed certificates and forms.
*Requires the eForms Certificate Management & Retrieval Module.


System Requirements

Click here for a guideline on the minimum system requirements.