Event Manager

Event Manager

Keep Everyone Informed in Your Complex Operations Environment

How does your business manage service issues that escalate into high priority events? Escalations can jeopardize the customer relationships you have worked very hard to maintain. With Miracle Service Event Manager you can automate your incident notification and escalation procedures.

You define the conditions for notifications such as an overdue task, inventory alert or when a task is completed. You can then define who should be notified – for example the technician, management or customer – and define the contents of the resulting email.

Benefits

  • Reduce response time of critical incidents
  • Improve customer satisfaction
  • Keep your personnel informed of exceptions, problems and events

Key Features

Customizable

Configure alerts based on your unique business conditions.

Job Alerts

Task updates, reschedules, completions and overdue tasks.

Customer Notifications

Technician delayed, ticket resolved, contract expirations.

Inventory Alerts

Parts below minimum level, parts and supplies needed.

Escalations to Supervisors

Unresolved tasks within a certain period of time can be escalated to management for review and/or intervention.


System Requirements

Click here for a guideline on the minimum system requirements.