Keep Everyone Informed in Your Complex Operations Environment
How does your business manage service issues that escalate into high priority events? Escalations can jeopardize the customer relationships you have worked very hard to maintain. With Miracle Service Event Manager you can automate your incident notification and escalation procedures.
You define the conditions for notifications such as an overdue task, inventory alert or when a task is completed. You can then define who should be notified – for example the technician, management or customer – and define the contents of the resulting email.
Configure alerts based on your unique business conditions.
Task updates, reschedules, completions and overdue tasks.
Technician delayed, ticket resolved, contract expirations.
Parts below minimum level, parts and supplies needed.
Unresolved tasks within a certain period of time can be escalated to management for review and/or intervention.